Link problems
This link was already used
This link was already used
Invite links work for the first browser that opens them. If that was you, go back to the same browser. If not, ask for a new link.
This link has expired or was revoked
This link has expired or was revoked
Links only last a limited time, and they can be switched off. Ask the person who sent it for a new one.
The session limit has been reached
The session limit has been reached
The link, or the project behind it, has used up its sessions or budget for now. Let the person who invited you know.
Headset and browser
I don't see Enter VR
I don't see Enter VR
Open the link in your headset’s own browser, such as Meta Quest Browser, rather than on your phone or computer. At launch, sessions run in the headset browser with WebXR. Native apps for Meta Quest and SteamVR are coming soon.
My controllers don't appear
My controllers don't appear
Check that both controllers are on and tracking in your headset’s home screen, then return to the browser tab and press Enter VR again.
During a session
The world is taking a long time to start
The world is taking a long time to start
Starting a world can take a little while, and the page shows its progress. If it’s still not ready after five minutes, it stops trying, and you can join again.
The robot stopped following me
The robot stopped following me
Control pauses when tracking is lost, the connection hiccups or the view falls behind. Check that your controllers are in view, then squeeze a grip to take control again.
I got disconnected
I got disconnected
Reopen the same link in the same browser. Within about a minute, you’ll rejoin the same world. After that, the world shuts down, and your attempt is kept up to the point you left.
It's been on Saving for a while
It's been on Saving for a while
Your attempt is still uploading. Stay in the session until you see Saved. Leaving early can lose the end of the attempt.
The attempt ended before I finished
The attempt ended before I finished
The task’s own time limit or success check ended it. Every attempt is still saved, successful or not.
The robot feels slow or jumpy
The robot feels slow or jumpy
The robot runs in the cloud, so a weaker Wi-Fi signal makes it lag. Move closer to your router, keep other downloads paused, and move slowly.
Team play
A teammate disconnected
A teammate disconnected
Their robot holds still. If they reopen the same link within about a minute, they take it back and the mission carries on. If a required seat stays empty longer than that, the run ends as interrupted, and everything recorded so far is kept.
I can't hear my team
I can't hear my team
Open the menu and check that voice chat is on and nobody is muted. Voice uses your headset’s microphone permission in the browser, so allow it when you’re asked.
The mission won't start
The mission won't start
Every required seat needs a pilot who has pressed Ready. Optional seats can stay empty. Check the lobby for a seat that’s taken but not ready.
Someone else took my seat
Someone else took my seat
Seats go to whoever takes them first. Pick another open seat, or agree on seats with your team before you join.
Comfort and safety
- Clear your space and set up your headset’s boundary before you join. You’ll reach around a lot.
- Stay aware of the real room. The robot’s world isn’t your room. Don’t lean on or walk into anything you can see only in VR.
- Take breaks every 20 to 30 minutes, and stop straight away if you feel sick, dizzy or tired.
- Sit down if you prefer. You can pilot seated, and move around with the sticks.
- Don’t pilot while doing something else that needs your attention.